(Shift Lead -NOC,Fttx,HFC) Assistant Manager - Network Operations & Support

7-8 Years of experience

• Graduation with 7-8 Years of experience

Other knowledge/skills

• 7-8 Years of experience in :

  - Planning, implementing and Managing NOC shifts

  - Good Telecommunications network understanding

  - Excellent People management skills

  - Hands on experience of complex FTTx and HFC access network issues.

  - Hands on experience in Nokia DSLAMs, Nokia and CommScope cabinets, Nokia OLT's, Nokia NTD's, passive fiber and copper networks,

   - Hands on experience in Cisco, Nokia 7x50 IP network

  - Hands on experience in Infinera DWDM

  - Experience of handling multi-vendor access network.

  - Strong knowledge of FM/PM, Logical Inventory (SNIM), Physical inventory (Spatial Net), Netcool & Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel tools.

  - HFC experience (CMTS:E6000, Nodes: OM4100, Amplifiers: FM321, FM601, NTD: CM820, CM8200

  - Sound knowledge of HFC network components like CMTS, Nodes, Amplifiers, NTD, Taps, Splitters, LPI, LPS, Power Block, Coupler etc.)

Key Responsibilities

• Shift Leads / COE (24X7)

   

  - Day to day shift planning for 24X7 hours supports

  - Distribution of tickets based on availability and expertise

  - Manage seasonal/incidental spikes by allocating resources dynamically

  - Leave planning and floor management

  - Priority ticket management and war-room facilitation

  - Provide technology expertise for complex tickets - Troubleshooting, resolution, work around etc.

  - Participate in Major Incident Reviews, Failed Change Reviews, Post Incident Reviews