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Assistant Manager - (Order Management / People Management) _ UK Shift

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Date: 07-Sep-2022

Location: Chennai, India

Company: Tata Communications

Key Responsibilities

Role: Assistant Manager 
Sub Band: B3-1
Location: Chennai
Shift: UK timings

•    Candidate should have 8+ years of experience in Telecom/ISP domain
•    Work closely with enterprise customer, account manager, technical program management team and assurance to meet the customer expectations on delivery milestones
•    Experience in provisioning of Fibre broadband & Cease order management
•    Periodic update to customer is key activity/responsibility
•    Define project tasks and resource requirements and track project deliverables 
•    Constantly monitor and report on project progress and status to all stakeholders    
•    Verification/Creation of project plans and ensuring changes completes successfully as per the agreed project plan                 
•    Experience in managing international customer for change management life cycle
•    Experience in Validation and order management & scheduling for migration
•    Hands on experience in VRM, MORI, COMS, CRM tools like Amdocs AO, Clarify & SOM
•    Strong Verbal and written communications skills
•    A good team player & good Customer experience /satisfaction
•    Experience in Last mile connectivity, Supplier Co-ordination and order delivery

Technical Competencies

Knowledge / Skills

Communication Skills

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