Assistant Manager - Hybrid Network Services Network Operations & Support

Roles and Responsibilities

• L2 level troubleshooting of Access incidents and assess resolver groups
• Day to day shift planning for 24X7 hours supports
• Distribution of tickets based on availability and expertise
• Manage seasonal/incidental spikes by allocating resources dynamically
• Leave planning and floor management
• Priority tcket management and war-room facilitation
• Provide technology expertise for complex tickets - Troubleshooting, resolution, work around etc.
• Participate in Major Incident Reviews, Failed Change Reviews, Post Incident Reviews.

Skill Level

6-7 Years of experience in :

• Hands on experienc of complex  FTTx and HFC access network issues.
• Hands on experience in Nokia DSLAMs, Nokia and Commscope cabinets, Nokia OLT's, Nokia NTD's, passive fibre and copper networks, Cisco, Nokia 7x50
• Experience of handling multi-vendor access network.
• Should have atleat 3-4 years working experience in bradband NOC 
• Strong knowledge of FM/PM, Logical Inventory (SNIM), Physical inventory (SpatialNet), Netcool, Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel tools. tools.
• Network analytics and troubleshooting of network issues
• HFC experience (CMTS:E6000, Nodes: OM4100, Amplifiers: FM321, FM601, NTD: CM820, CM8200
• Sound knowledge of HFC network components like CMTS, Nodes, Amplifiers, NTD, Taps, Splitters, LPI, LPS, Power Block, Coupler etc.).