Assistant Manager - Service Delivery & Management

Broad outline of the Role

• Responsible for different aspects of engineering activities to provide differentiated services and solutions. These may also include product evaluation, solution designing and testing and roll out plan for existing and new services, including design of tools needed for operation of these new services and systems. This is an operational role, responsible for delivering results that have direct impact on day-to-day engineering operations in the respective areas of Network/SDWAN/Cloud and security/Unified Collaboration/Mobility and IoT.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Bachelors Degree in engineering or equivalent qualification
• 4-7 years in systems engineering or related experience.

Other knowledge/skills

• Experience in system and platform deployment over the network layers
• Experience of managing systems including systems including storage, load balancers, servers, and routers/switches
• Knowledge of new and upcoming network system, application, and technologies
• Knowledge of network security and its applications
• Experience of network and cloud Infrastructure (Compute, Storage, backup, network, security) and application architecture and deployment
• Experience in Backup implementation and Operations

Key Responsibilities

• Systems engineering for front-end processors, cloud infrastructure, multiplexes, LAN/WAN communications, network nodes, switches, and various transmission systems.
• Ensure timely rollout of system enhancements, migration, deployment, and optimization projects.
• Involved in planning, architecture designing, developing, and testing solutions and service products riding on network or across multiple network layers.
• Involved in the development of systems including storage, load balancers, servers, and routers/switches.
• Manage physical connectivity, hardware and automation tools.
• Resolve issues based on escalations from the end user.
• Perform integration with existing systems and conduct service validation prior to hand over to Service Operations team.
• Direct the assurance team in adopting measures for fault rate and ticket rate reduction.
• Ensure engineering Projects completed within target dates within budget and agreed scope.
• Performance tuning and automation of application.

Technical Competencies

Knowledge / Skills