Assistant Manager - Shift Lead- Alarm Monitoring of DWDM in NOC

Shift Lead- GPON/ DWDM Troubleshooting

Responsibility:

• Requires day to day shift planning for 24X7 hours supports
• Required to Distribute tickets based on availability and expertise
• Manage seasonal/incidental spikes by allocating resources dynamically
• Will have to manager Leave planning and floor management
• Responsible for Priority ticket management and war-room facilitation
• Provide technology expertise for complex tickets - Troubleshooting, resolution, work around etc.
• Participate in Major Incident Reviews, Failed Change Reviews, Post Incident Reviews

Skills:

• 7-8 Years of experience in :
• Planning, implementing and Managing NOC shifts
• Good Telecommunications network understanding
• Excellent People management skills
• Hands on experience of complex  FTTx and HFC access network issues.
• DWDM troubleshooting experience
• Hands on experience in Nokia DSLAMs, Nokia and Commscope cabinets, Nokia OLT's, Nokia NTD's, passive fibre and copper networks, Cisco, Nokia 7x50
• Experience of handling multi-vendor access network.
• Strong knowledge of FM/PM, Logical Inventory (SNIM), Physical inventory (SpatialNet), Netcool & Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel tools.
• HFC experience (CMTS:E6000, Nodes: OM4100, Amplifiers: FM321, FM601, NTD: CM820, CM8200
• Sound knowledge of HFC network components like CMTS, Nodes, Amplifiers, NTD, Taps, Splitters, LPI, LPS, Power Block, Coupler etc.

Working Format:

24*7 shift (Majorly Australian shift hours)