Assistant Manager - Shift Lead- Alarm Monitoring of DWDM in NOC

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Date: 21 Nov 2023

Location: Chennai, India

Company: Tata Communications

Shift Lead- GPON/ DWDM Troubleshooting


  • Requires day to day shift planning for 24X7 hours supports
  • Required to Distribute tickets based on availability and expertise
  • Manage seasonal/incidental spikes by allocating resources dynamically
  • Will have to manager Leave planning and floor management
  • Responsible for Priority ticket management and war-room facilitation
  • Provide technology expertise for complex tickets - Troubleshooting, resolution, work around etc.
  • Participate in Major Incident Reviews, Failed Change Reviews, Post Incident Reviews



  • 7-8 Years of experience in :
  • Planning, implementing and Managing NOC shifts
  • Good Telecommunications network understanding
  • Excellent People management skills
  • Hands on experience of complex  FTTx and HFC access network issues.
  • DWDM troubleshooting experience
  • Hands on experience in Nokia DSLAMs, Nokia and Commscope cabinets, Nokia OLT's, Nokia NTD's, passive fibre and copper networks, Cisco, Nokia 7x50
  • Experience of handling multi-vendor access network.
  • Strong knowledge of FM/PM, Logical Inventory (SNIM), Physical inventory (SpatialNet), Netcool & Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel tools.
  • HFC experience (CMTS:E6000, Nodes: OM4100, Amplifiers: FM321, FM601, NTD: CM820, CM8200
  • Sound knowledge of HFC network components like CMTS, Nodes, Amplifiers, NTD, Taps, Splitters, LPI, LPS, Power Block, Coupler etc.


Working Format:

24*7 shift (Majorly Australian shift hours)


Job Segment: Telecom, Telecommunications, Wireless, Cisco, Assistant Manager, Technology, Management

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