Custom Service Executive - Program Management (Program Management) - B2101_1

Broad outline of the Role

• Has sufficient knowledge within Program Management to allow them to apply their knowledge efficiently and work productively with broad instruction
• Regularly participate in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes
• Operational role which is responsible for delivering results that have direct impact on the achievement of results within Program Management
• Works under direct supervision Able to identify problems and provide inputs to improve change or adapt existing methods and techniques drawing from personal experiences and feedback Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation Education Engineering Graduate Experience 0 4 years

Minimum qualification & experience

• Graduate and/or equivalent experience.
• 0-4 Years experience

Key Responsibilities

• Lead schedule and monitor program management activities for all customer deliveries
• Execute projects on a crossfunctional and regional basis within the allocated costs defined scope and timelines
• Drive compliance to the change control process
• Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary
• Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders
• Conduct periodic meetings with customersstakeholdersvendors to discuss issues and related action items
• Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery

Technical Competencies

Knowledge / Skills