Customer Service Executive - Network Operations & Support (Network Operations & Support) - B2101_1

Job Description

• * Engineering graduate with 2+ years experience
  * Experience in Telecom Network Operation Centre supporting layer 1 and 2 operations
  * Experience on DWDM, Carrier Ethernet Products from multiple vendors and knowledge of different EMS & NMS tools
  * Transmission Network Monitoring System; standard troubleshooting activities that are performed at transmission nodes
  * Knowledge on functionality of transmission media test equipment (Optical light meter, power meter, Optical Time Domain Reflectometer - OTDR)
  * Immediate fault isolation and resolution capability. 
  * Alarm correlation and impact analysis, Root Cause Analysis and recommended action to resolve network issues.
  * Knowledge of performance and traffic analysis methodologies & tools
  * Complete knowledge of architecture and functioning of the specific network elements
  * Complete knowledge of overall network operations, network inventory and activity flows
  * Knowledge of all relevant protocols handled by specific network elements
  * Good understanding of the network elements to be monitored.

Minimum qualification & experience

• Graduate with 2-5 years of experience

Other knowledge/skills

• Demonstration of problem-solving skills
• Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
• Knowledge of network, operation systems

Key Responsibilities

• Maintaining, administering, upgrading, and troubleshooting network tools and equipment
• Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
• Ensure SLA are achieved and work proactively to maintain the same.
• Conduct vulnerability assessments for networks, Servers, applications, and operating systems
• Conduct network security audits and scanning on a predetermined basis.
• Compile and track vulnerabilities over time for metrics purposes.
• Timely upgradation of all the tools used and their related documents like SOPs etc.