Customer Service Executive-Product & Network Design,Developement & Implementation

Broad outline of the Role

• Responsible for driving day to day platforms and network planning and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum qualification & experience

• Technical/ Engineering degree with 2-4 years of experience

Other knowledge/skills

• Experience in network maintenance/ migrations/enhancements
• Expertise on various telecommunication equipment
• Good Knowledge in various products offered by service provider.

Key Responsibilities

1. Responsible for driving day to day system and service engineering and operations. 
2. This is an operational role within Fibre services to Plan, Design and As-built the Fibre assets in GIS tools that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
3. Monitor and ensure proper completion of network surveying/design activities by Build Partner
4. Active Participate in both Internal and External Meeting.
5. Resolve issues affecting projects scope, quality, risk, and timeline.

Technical Competencies

1. Candidate Should have strong knowledge on Telecom Network architecture and their components.
2. CAPEX & OPEX calculations for better fibre planning.
3. Candidate should have detail knowledge in GIS Network applications Small World, MicroStation, Arc GIS & BT Open reach Portal.
4. Cost benefit analysis of the projects including feasibility studies.
5. Candidate should have good Communication skills to have different level of conversations with the on-shore / Off-shore stake holders.
6. To Prepare the High-Level design document by providing Scope of work, Splicing schematic, civil and cable plan etc to build partner for implementation.
7. To Capture the Low-Level design in GIS Applications.