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Customer Service Executive - Telecom Network Operations and Maintenance

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Date: 16-Jan-2022

Location: Chennai, India

Company: Tata Communications

Other knowledge/skills

Employment Type    Permanent
Location    Chennai
Shift Timing    Australian Shifts (3:30 AM - 1:00 PM) / Night Shifts / Rotational Shifts
Role Purpose    FTTx Network Designer


•    Responsible to delivery 100% quality products to customers at all time
•    Responsible for designing and planning of FTTx/HFC network as per customer guideline
•    Report on rejections and quality 
•    Communicate with stake holders on the rejections and corrective actions 
•    Responsible to create case studies for Tech Choice shift.
•    Ensure end to end tracking for sites with clarifications required from end customer.
•    Minimize product rework or rejection and maintain zero rejection where possible
•    Good analytical / problem solving skills
•    Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO or other GIS tools
•    Communicate with teams for any additional data / clarification required 
•    Constantly monitor and report on progress of the project to all stakeholders 
•    Creating and maintaining the structures necessary for GIS data storage;

Key Responsibilities

Qualifications and Experience

•    2-5 years of experience in Telecom domain. 
•    Professional/Technical Experience, Strong background and working experience in Telecom/MapInfo/Spatial net/GIS Tools/AutoCAD
•    Diploma / bachelor’s in engineering - Electronics or Electronics & Communications (Preferred)
•    Good Hands on Experience on MapInfo Tool/AutoCad
•    Advanced working knowledge on MS-Office applications & Technical systems   
•    Planning Designing of Telecom Passive network for FTTx / HFC technology
•    Good understanding of Optical and copper distribution and last mile local networks (up to customer premises). 
•    Good understanding of OSP construction activities 
•    Understand design aspects for fiber rollout proven experience in people management & change management. 
•    Strong GIS skills with two or more GIS packages
•    Excellent verbal / written communication skills
•    Good writing skills - for documentation, training, processes
•    Good understanding of OSP/ISP construction activities
•    Design optical fibre cable to commercial and residential premises, multi-dwelling units. 
•    Expert in FTTN, FTTB, FTTC, HFC technology
•    Good knowledge of BOQ and BOM for FTTx / HFC Designs 
•    Information on SOR and Construction Packs
•    Good in Mapinfo to write queries and preparing BOQ

Technical Competencies

Knowledge / Skills

Communication Skills

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