Engineer - Managed Hosting & Security Services

Broad outline of the Role

• Responsible for driving day to day system and service engineering and operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Technical/ Engineering degree with 0-4 years of experience

Other knowledge/skills

• Experience in network maintenance/ migrations/enhancements
• Expertise on various telecommunication equipment
• Good Knowledge in various products offered by service provider.

Key Responsibilities

• Support, maintenance, and deployment of system applications
• Managing storage
• Troubleshoot issues highlighted by service assurance teams.
• Publishing dashboards to track projects.
• System installation and configuration
• Support in technical analysis of software, hardware, and network systems
• Perform integration and migration with existing systems.
• Maintaining and updating technical documents and procedures

Technical Competencies

Knowledge / Skills