Jr Custom Service Executive - Program Management (Program Management-24*7 night shifts) - B1101_1

Knowledge Requirements

Knowledge in:    

• Knowledge of communication technologies and networking technologies & Telecom Products like Switch, routers and Modem and Knowledge on Information Technology Infrastructure Library (ITIL)
• Understanding of the end-to-end service delivery and operations process, including project management, engineering, change management, operations, maintenance, and network management. 
• Tools – MS Office

Skills Requirements

Required Skills:

• Communication - Fluent English oral & Excellent in written, Able to provide clear, crisp written and verbal communications for work instructions, customer updates, status report dashboards, negotiations, and issue management. Telecom Service delivery/Order provisioning /Order validation process knowledge 
• Should be ready to work in rotational & Continuous Night shift
• Interpersonal skills to work with other departments/subsidiaries and the clients to develop timelines for project deliverables and setting proper expectations and delivering updates on project status. Prior experience interfacing directly with customers, project managers, internal organizations Europe and US Based exchange companies.
• Multi-tasking, Learning applications and processes. Working independently with minimal supervision in a non-structured environment.
• Large business customer interface experience.
• Strong organizational skills.
• Ability to handle large volume of work items to ensure nothing is overlooked
• Skill and proficiency in many projects management and data network engineering functions and the ability to integrate across disciplines
• Flexible, analytical, stress resistant and a team player
• Able to work in an autonomous fashion.
• Demonstrated exceptional performance (demonstrated results above expectations).
• BE Candidates will be preferred / Bachelor's of Science with relevant telecom work experience will be considered.