Jr. Custom Service Executive - Product & Network Design, Developement & Implementation

Broad outline of the Role

• Responsible for driving day to day capacity planning operations. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

Minimum qualification & experience

• Technical/ Engineering degree with 0-4 Years experience

Roles and Responsibilities:

• Responsible for all aspects of project/program management associated with the implementation of assigned external customer-facing projects/programs and internal non-customer facing projects/programs
• Responsible Project scope analysis, project planning, resource management, vendor/Partner management, network deployment, migration activities, program monitor and control 
• Manage the integration of vendor/partner tasks, track and review vendor/partner deliverables
• Provides guidance and expertise in project management using a structured project management methodology to define and carry out business objectives
• Provides technical guidance to the project team, handles issues/risks and manages deliverables/timelines associated with the project and/or dependent projects
• Primary points of contact in on-site between Customer, Field partner and offshore project team and lead cross-functional delivery teams to achieve deliverables and business benefits
• Allocate project roles as per project requirements. Engage and lead the virtual team throughout the project. Develop and maintain relationships across the Technology

Required Skills:

* Project Planning & Management - Able to establish clearly defined objectives & deliverables, build executable project plans, lead projects to completion on time, within Scope, Schedule and to deliver results that meet/exceed customer

* Customer Relations - Able to understand customer requirements; deal with difficult/sensitive situations, conflict resolution, associated with technical, business, or personnel situations. Builds partnership relations with support groups and customer while instilling confidence within the customer. Ensure customer understands their responsibility in transition as well as customer concurrence / formal acceptance of deliverables transferring PM responsibilities to steady state

* Communication - Able to provide clear, crisp written and verbal communications for work instructions, customer updates, status report dashboards, negotiations, and issue management.

* Fluent in English - Excellent oral and written communication

* Knowledge of communication and networking technologies. Technical data product knowledge in managed router service, IP MPLS, SDH and DWDM/OTN technologies

* Project management principles and able to learn and apply new knowledge and project management expertise to the needs of the business

* Working independently with minimal supervision in a non-structured environment
* Able to learn and apply new knowledge and project management expertise to the needs of the business
* Multi-tasking, Action oriented
* Ability to handle large volume of work items to ensure nothing is overlooked
* Working with telecommunications carriers