Manager - Managed Services Operations
Apply now »Date: 21-Feb-2021
Location: Chennai, India
Company: Tata Communications
Job Family Descriptor
- Experience working with contact flow design in an AWS Connect contact center environment
- Experience working with Avaya in a contact center environment, Avaya IVR Development
- Experience designing, installing, administering, and troubleshooting AWS Connect and Avaya call center systems
- Avaya CMS experience (building accounts, user permissions, call profile setup)
-Knowledge of installing and troubleshooting CMS Desktop application
- Extensive ACD experience including: call flows, vectors, adjunct routing and VDN's
-Experience installing/configuring Avaya VOIP phones for agents.
-Experience with Avaya Site Administration (ASA)
-Experience configuring Avaya OneX and Avaya Agent for Desktop softphone
-Expert level Microsoft Visio knowledge
-Intermediate to expert level Microsoft Excel knowledge
Broad outline of the Role
The Call Flow Engineering position combines technical, design, and consulting aspects of contact center engineering. The ideal candidate needs to have very strong call center design and consulting experience, specifically with AWS Connect and Avaya.
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Job Segment:
Operations Manager, Engineer, Consulting, Telecom, Operations, Engineering, Technology