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Manager - Service Engineering - 23001

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Date: 03-Jan-2021

Location: Chennai, India

Company: Tata Communications

Job Family Descriptor

Responsible for all aspects of engineering activities and personnel within the Network and Services team related to Voice, Mobile and Video services activities with the objective of providing efficient, cost effective and differentiated network services and solution offered to customers and ensuring all engineering projects, initiatives, and processes under purview are in conformance with organization's policies, procedures, budgets and objectives. The team identifies key engineering initiatives based on customer requirements, network requirements, new applications and services and assesses the technical/infrastructure feasibility with the products team. Also responsible for  product evaluation, solution designing and testing and roll out plan for existing and new services, including design of tools needed for operation of these new services and systems for performance andcapacity management. Evaluate vendors for outsourcing requirements. Define resolution mechanism to prevent recurrence of escalations. Discuss requirements with Product groups, in conjunction with Sales teams, for complex requirements and provide inputs around feasibility of solution and solution alternatives.  The function engages with regulatory bodies like TRAI to monitor and discuss compliances and requirements for existing and new services. Review utilization and capacity trends along with sales forecast and evaluate and plan network augmentation projects. Assess capital investment on infrastructure required and share CAPEX for approval with BU and FPA. Review results of audit conducted by team on health of network and plan corrective action plans to improve network efficiency.

Level Descriptor
Develop engineering plans for implementation, configuration and roll-out. Conduct testing of design and report issues encountered during testing to the supervisor. May lead important projects as a team leader or individual contributor that require providing experienced project team members with instruction, guidance and advice in all aspects of the project to ensure delivery of quality outcomes. Able to independently resolve complex projects, issues, challenges encountered. Operational role, responsible for delivering results that have direct impact on the achievement of results within the job area and may also impact a wider operational area. Capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.May lead/manage small teams for small projects. Capable of identifying key issues and priorities and focusing on these to deliver required results with minimal direction and supervision. Demonstrate a level of flexibility in resolving problems/issues that at least to in-depth command of all techniques, processes, tools and standards, within the relevant field of specialisation. Able to identify problems and significantly improve, change or adapt existing methods and techniques. Education : Engineer Experience : 4-8 years
Purpose - Broad objective of the role

To work as FTTx SME within the delivery organization to support new / existing projects 

Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports

Individual Contributor role

Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience

10 years of Professional/Technical Experience in Telecom with good knowledge in Planning & Designing of FTTX Network and  Hands-on experience in using GIS/drafting Tools like MapInfo/Spatial net/AutoCAD/ Arc GIS/ QGIS/ COMAC

Sound understanding of OSP/ISP construction standards and field practices, planning, and design expertise in FTTP, FTTB, FTTC, FTTN, and HFC technology. Preferred Good understanding of Method of Measurements for Design and construction of FTTx Network and should be able to prepare the BOQ and BOM for FTTx Design

French / Spanish language knowledge is added advantage 


  • Strong GIS skills with two or more GIS packages o Excellent verbal / written communication skills
  • Good writing skills - for documentation, training, processes
  • Good understanding of OSP/ISP construction activities
  • Design optical fibre cable to commercial and residential premises, multi-dwelling units.
  • Good knowledge of BOQ and BOM for FTTx Designs
  • Good English reading, writing, and speaking skills
  • Interested to work in any time Zone
  • Willing to travel based on business requirement
Other knowledge/skills
  • Good analytical / problem solving skills o Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO or other GIS tools
  • Communicate with teams for any additional data / clarification required
  • Creating and maintaining the structures necessary for GIS data storage;
  • Knowledge of OSP, Fiber, Copper & other emerging technologies
  • Should have handled overseas customers for at least 3 years for FTTx activities
  • Good Hands on Experience on MapInfo, AutoCad & QGIS
  • Planning Designing of Telecom Passive network for FTTx technology
  • Good understanding of Optical and copper distribution and last mile local networks (up to customer premises).
  • Good understanding of OSP construction activities
Key Responsibilities
  • Planning and Designing of FTTx Network using drafting tools.
  • Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO, QGIS or other GIS tools like ArcGIS, Spatial net etc
  • End to end delivery designs services including but not limited to Detail Design, Survey Packs, validating survey reports and site designs received from the field, create Construction Plans in AutoCAD, BOM/BOQ
  • Communicate with stakeholders on the rejections and corrective actions.
  • Coordinating with the Field Teams for the required information
  • Preparing and interpreting specifications, drawings and regulations for the use of telecommunications equipment
  • Create power designs as per power utility guidelines.
  • Communicate with field teams for any additional data/clarification required
  • Maintain 100% quality and adherence to defined quality standards
  • Draft & Maintain QC checklist as per standards and provide inputs for improvements at the End to End process
  • Communicate with stakeholders on the rejections and corrective actions.
Technical Competencies
  • Understanding of telecommunications transmission network, Out Site plant deployment and multiple FTTx Technologies
  • Experience in Copper/ Fiber Access Network, Field practices along with quality, testing standards

Knowledge of cable/joint/equipment installation techniques. Aerial and underground cabling methodology

Knowledge / Skills
Communication Skills

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