Senior Customer Service Executive - Network Operations & Support

Other knowledge/skills

Areas Of Responsibility Include

•    Working experience in 24x7 Operations.
•    Manage day to day performance of NOC Operations and manage the SLAs across the projects.
•    Proactive monitoring of boards and monitoring tools to ensure SLAs are covered.
•    Reviewing current processes and procedures to ensure updates are instigated as appropriate.
•    Troubleshooting all network related problems
•    Ensure the processes are followed.
•    Coordinate and monitor log analysis for our managed services offerings, to ensure company policy and security requirements are met.

Essential Knowledge:

•    Working experience in 24- 7 NOC operations
•    Understanding of NOC operations, basics of networking 
•    Well versed with ITIL processes around Incident, Problem & Change Management
•    Reporting Skills- collate the data and study it for meaningful analysis.
•    Able communicator to effectively reach out to customers in timely manner for identified issues.
•    4+ experience in network engineering, deploying, supporting, and managing WAN infrastructure. 
•    Working with complex enterprise WAN environments, including the following topologies and protocols: TCP/IP, BGP, OSPF, VRF, MPLS, GRE, IPSec, NAT 
•    Working knowledge in switching fundamentals such as Ethernet, VLANs, STP, HSRP and VPC 
•    Experience using network diagnosis and packet analysis tools. 
•    Able to effectively prioritize tasks in a high-pressure environment.
Skills:

•    LAN & WAN
•    DMVPN, IPSEC, VDSL, Corporate Internet etc.
•    Routing and switching 
•    PRI/ILL/MPLS Links Management
•    4G Services technology 

Academic Qualifications:

•    Minimum 4-year degree 
•    5 + years of NOC work Experience 

  CCNA & ITIL Certification mandatory