Assistant Manager - Hybrid Network Services Network Operations & Support

Date: 22 Sep 2023

Location: Chennai, India

Company: Tata Communications

Roles and Responsibilities

  • L2 level troubleshooting of Access incidents and assess resolver groups
  • Day to day shift planning for 24X7 hours supports
  • Distribution of tickets based on availability and expertise
  • Manage seasonal/incidental spikes by allocating resources dynamically
  • Leave planning and floor management
  • Priority tcket management and war-room facilitation
  • Provide technology expertise for complex tickets - Troubleshooting, resolution, work around etc.
  • Participate in Major Incident Reviews, Failed Change Reviews, Post Incident Reviews.

Skill Level

6-7 Years of experience in :

  • Hands on experienc of complex  FTTx and HFC access network issues.
  • Hands on experience in Nokia DSLAMs, Nokia and Commscope cabinets, Nokia OLT's, Nokia NTD's, passive fibre and copper networks, Cisco, Nokia 7x50
  • Experience of handling multi-vendor access network.
  • Should have atleat 3-4 years working experience in bradband NOC 
  • Strong knowledge of FM/PM, Logical Inventory (SNIM), Physical inventory (SpatialNet), Netcool, Remedy, E6000 (CMTS), Xpetrak, NxT, Tableau, Comptel tools. tools.
  • Network analytics and troubleshooting of network issues
  • HFC experience (CMTS:E6000, Nodes: OM4100, Amplifiers: FM321, FM601, NTD: CM820, CM8200
  • Sound knowledge of HFC network components like CMTS, Nodes, Amplifiers, NTD, Taps, Splitters, LPI, LPS, Power Block, Coupler etc.).


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