Sr Customer Service Executive - Network Operations & Support

Job Family Descriptor

MIS Specialist

Experience: 2 - 5 Years 
Customer Facing – Global Client/Customers    

MIS Specialist    

Work experience required on Excel, Power BI & PPT.
Excellent Client handling skills and management skills are required.
Experience in managing the billing process of operation activities.
Assisting in onboarding/offboarding process of employees in Project.
Experience in keeping records  of every team productivity, quality and other parameters.
Ability to co-ordinate with Operational leads and get the desired output requested. 
Ability to generate the process improvement ideas from the existing workflow. 
Ready to work in Australian shift.

Required Skills:    Self-driven, time management, multi-tasking, effective communication, Time Flexible.

Mandatory Knowledge and experience:    

Must have Knowledge in Power BI tool.
Must have very good communications skills.  
Must have knowledge in Excel and able to prepare presentations.
Must possess good understanding on client requirements.
Must have experience on billing activities.
 

Broad outline of the Role

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

• Graduate with 0-4 years of experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills