Sr Manager - IT Operations & Infrastructure (Information Security) - B4101_1

Broad outline of the Role

Role: Sr.Manager-IT Operations
Location: Chennai
Qualification: 10 Year of experience in a IT Operations 
Years of experience: 13+ years
Education: Any IT graduate ( BCA/MCA,BSc/MSc(IT),BE,BTech)

Position Summary/Job Discription

• Drive regular operations maintenance of IT infrastructure applications and database including delivery of infrastructure projects.
• Continuously strive to improve IT operations.
• Provide 24 x 7 infrastructure and application support.
• Drive incident problem change release configuration availability and capacity management with respect to IT Applications Infrastructure
• Drive management of SLAs related to service requests incidents and business processes billing mediation etc.
• Gather requirement from business and assist with creation of solutions to meet operational needs.
• Drive and monitor the Service Help Desk System to ease resolution.
• Deliver user documentation where required Quantify and analyse the service requests and incidents raised.
• Liaise with the business to evaluate reduction of the no of tickets raised Drive creation of standard reports formats where possible.
• Share periodic projects status with relevant stakeholders.
• Coordinate with the L3 teams for all IT related activities
• Monitor drive and track the compliance audit process for IT applications in coordination with the IT governance team on aspects on audits.
• Implement and Maintain the global access management and corporate security policies design for end user management.
• Good knowledge on Incident Management, Customer handling & Team management.
• Hands-on technical on the network, datacentre maintenance & end-to-end support.
• Fundamental understanding of the Network Related issues
• Hands-on exp on Audit Functions
• Overseeing network infrastructure and systems functionality
• Managing teams of technicians, system engineers and other IT staff
• Resolve issues escalated by technicians and engineers

Analyze IT infrastructure needs:
    

• Application Virtualization, Desktop virtualization and Server virtualization
• Design IT datacentre define compliance criteria. and Manage IT datacentre services and achieve the compliance decided.
• Work with Compliance security team to decide the Needed compliance for the IT infrastructure and define Practices (process and Procedures) to achieve the same.
• Define Best practices for Backup & recovery based on BCP expectation. 
• Define the endpoint management services needed plan the tool or services map the compliance standard and maintain the service.
• Evaluate and deploy Endpoint security tools like EDR XDR, DLP.
• Experience in different kind of infrastructure discovery tools with detailed understanding of 
• Have a foresight visibility of all the migration risks and issues
• Client and stakeholder management
• Language skills needed English
• People skills Lead for 1-10 team members
• Soft skills - Excellent verbal, written and presentation skills;
• Ability to quickly produce PowerPoint slides which are both content rich and visually appealing
• Ability to quickly establish credibility and trustworthiness in the mind of others
• Area of responsibilities Skill Level
• Conduct UAT
• Cutover and go live activities
• Migration risk and Issue management.
• Client and stakeholder management.
   

Requisite Skillset

Technical

• Operational Reviews & Audits
• Lifecycle Services
• Datacenter Management
• Datacenter Site Monitoring
• Planned & Predictive Maintenance
• Remote Service
• Datacenter Emergency Response
• Vendor Management
• SLA and KPI Management
• Reporting, Via Dashboard & PowerPoint
• Conduct Governance Meetings & take Minutes.
• Take Ownership of Issues and Problem-solving End to End
• Team Management
• Transition/Transformation/Decommissioning/Projects
• Change Control (CAB) Attendance & Stakeholder
• Demand and Capacity Management

Behavioral

• Good Analytical and Problem-Solving skills
• Customer Centric with solution understanding capability.
• Good written and verbal communication skills (Hindi, English)
• Should be willing to accept challenges and highly dynamic in nature.
• Good grasping and aptitude to change as per business needs.
• Must possess strong interpersonal and communications skills.
• Must be able to relate to a diverse group of people including technical and development personnel, management, business customers, and vendors in a constructive and effective manner.
• Must have a solid technical background coupled with desire and ability to grasp skills quickly, combined with deep attention to detail along with excellent verbal and written communication skills.
• Drive innovation.
• Business acumen
• Execution excellence
• Build organizational talent.