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Sr. Customer Service Executive - Project Planning & Implementation - 13001

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Date: 18-Feb-2021

Location: Chennai, India

Company: Tata Communications

JD

Drive implementation of projects related to installation of Transmission, IP services, ATM deployment etc. project as per PMP guidelines. Conduct site visits for identification, evaluation and assessment of field conditions in order to evaluate feasibility of installation project and specified design or business generation parameters. Plan and coordinate site preparation for readiness related to ramp up of resources and infrastructure (i.e. power, construction, back haul, colocation etc.) Monitor progress of site deployment through detailed activity plan for each site. Liaise with relevant teams to discuss service impacting event schedules to seek sign off. Conduct site audits from time to time and ensure compliance including site commercial terms with respective sites/parties. Analyze field conditions against design parameters and resolve escalated issues if any. Interact with vendors, construction contractors, logistics firms, Govt. authorities as appropriate to get requisite permits for deployment/installation. Arrange for inspections with required authorities. Conduct installation in case of standard and intermediate projects or monitor installation by vendor for complex projects. Track movement of resources, installation, equipment testing and verification by NOC team. Conduct configuration as per Engineering plan design and run standard acceptance tests and stability tests as per defined parameters in test sheets.

Key Skills
Project Management
SDH/DWDM 
IP basics
Communication
Bachelor of Engineering
ITIL/PMP/Prince2
Telecom Project Management
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
Other knowledge/skills
Key Responsibilities
Technical Competencies
Knowledge / Skills
Communication Skills


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