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Sr. Customer Service Executive - Provisioning & Configuration Management - 22001

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Date: 18-Jan-2022

Location: Chennai, India

Company: Tata Communications

Key Responsibilities

  • Good written and verbal communication skills
  • Basic knowledge of Telecom Products and vendors
  • Experience in VF Delivery Management
  • Basic knowledge of SDH, DWDM, FS and OLO providers.
  • Customer-Centric
  • Ability to provide clear & concise updates to internal/external Stakeholders.
  • Ready to accept challenges and work on issue fix.
  • Flexible and ready to extend shift if required.
  • Able to translate complex issues in an understandable, organized way.
  • Ability to effectively work with cross-functional teams for customer complaints and identify root cause analysis.
  • Adhere to process, escalation matrix and SLAs.

Technical Competencies

Knowledge / Skills

Communication Skills

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