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Sr. Customer Service Executive - Telecom Network Operations and Maintenance - 22001

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Date: 29-Dec-2021

Location: Chennai, India

Company: Tata Communications

Minimum qualification & experience

2-5 years of experience in Telecom domain. 
Professional/Technical Experience, Strong background and working experience in Telecom/MapInfo/Spatial net/GIS Tools/AutoCAD
Diploma / bachelor’s in engineering - Electronics or Electronics & Communications (Preferred)
Good Hands on Experience on MapInfo Tool/AutoCad

Advanced working knowledge on MS-Office applications & Technical systems   
Planning Designing of Telecom Passive network for FTTx / HFC technology
Good understanding of Optical and copper distribution and last mile local networks (up to customer premises). 
Good understanding of OSP construction activities 
Understand design aspects for fiber rollout proven experience in people management & change management. 
Strong GIS skills with two or more GIS packages
Excellent verbal / written communication skills
Good writing skills - for documentation, training, processes
Good understanding of OSP/ISP construction activities
Design optical fibre cable to commercial and residential premises, multi-dwelling units. 
Expert in FTTN, FTTB, FTTC, HFC technology
Good knowledge of BOQ and BOM for FTTx / HFC Designs 
Information on SOR and Construction Packs
Good in Mapinfo to write queries and preparing BOQ

Key Responsibilities

Report on rejections and quality 
Communicate with stake holders on the rejections and corrective actions 
Responsible to create case studies for Tech Choice shift.
Ensure end to end tracking for sites with clarifications required from end customer.
Minimize product rework or rejection and maintain zero rejection where possible
Good analytical / problem solving skills
Should be able to work on different GIS datasets and create new information or investigate patterns using MAP-INFO or other GIS tools
Communicate with teams for any additional data / clarification required 
Constantly monitor and report on progress of the project to all stakeholders 
Creating and maintaining the structures necessary for GIS data storage;

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