Sr Customer Service Executive - Network Operations & Support (Network Operations ) - B2201_1

Purpose - Broad objective of the role

Should have strong technical skills in the operation and maintenance of Fibre & transmission systems covering performance monitoring, troubleshooting, testing, hardware installation & inc etc.
- Hands on experience in all kind of transmission equipment’s and TMIS (OTDR, protocol analyser, optical power meter).
- Provide 24x7 emergency call-outs to NOC and other teams for O&M activities in network
 

Broad outline of the Role

• The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.

• Vendor management, payments, and performance analysis.                                                                              

•  Project initiation of newly awarded project, from BOQ and contract verifications to Mobilization of the resources.

• - Excellent communications skills, analytical problem solving, planning, organizing & documentation.               

• SLA/KPI achievements, quality targets achievements.                                                                                   

           

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate/Diploma in Engg with 0-4 years of experience

Knowledge / Skills