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Lead - Customer Service Operations

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Date: 08-Sep-2022

Location: High Wycombe, United Kingdom

Company: Tata Communications

Customer Service Engineering Operations

 

Tata Communications Limited (TCL) is a digital ecosystem enabler that powers today’s fast growing digital economy;

  • Present in 190+ countries and territories around the world
  • Serves over 7,000 customers globally that represent over 300 of the Fortune 500
  • Connects 4 out of 5 mobile subscribers worldwide
  • Connects businesses to 80% of the world’s cloud giants

 

Senior Manager, Customer Service Operations

  • Individual contributor position managing customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc for any issue resolution Provide L2 to L3 support to resolve hardware/software issues by applying technical expertise

 

Experience

  • Managed incidents, acted as trouble-shooter, solution reviews, on-boarded clients/customers Worked with KPIs and Change requests
  • Internal stakeholder and external client faced
  • Worked with global enterprise companies
  • Unified Communications products, solutions and services
  • Working knowledge of networking (NOC), routing, switching, security and SDWAN
  • Worked in telecommunications or information technology sectors
  • Cisco CCNA certified (desired)
  • Microsoft MS700 (nice to have)

 

Rewards

  • Promotion to manage larger customers across remit geographical remit with full product portfolio
  • Competitive salary and on-target commission plan
  • World-class training and development opportunities
  • 25 days’ annual leave (not including bank holidays)
  • Pension scheme programme
  • Flexible benefits to fit around you

 

Diversity & Inclusion

  • TCL is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.


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