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Sr. Manager - Program Management - 14001

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Date: 05-Jan-2022

Location: Hong Kong, Hong Kong

Company: Tata Communications

Job Family Descriptor

Broad outline of the Role

The position will be responsible for developing IZO Internet WAN partnership engagements, onboarding partners, as well as managing life-cycle management process specific to the partners for assigned region, as well as providing in-region support for major Hybrid WAN RFPs that need special support from partnership front.  

This position will also need to project manage cross functional team to develop legal and regulatory framework with partners, finalize network and Interconnection setup on engineering front, develop operational interlock and commercial benchmarking to support direct and reciprocal business opportunities with IZO Internet WAN partners.

Other support needed for this position including support Local Billing discussion with new or existing partners, regulatory advice for license setup or regulatory reports for APAC, including China.

Purpose - Broad objective of the role

  • Responsible for overall success of network partnership initiatives involving IZO Internet WAN products in specific regions / geographies to fulfil business requirements.
  • Evaluate partners on key qualification criteria. Shortlist and identify the most suitable for business.
  • Project manage cross functional team to develop technical, commercial, contractual and operational interlock framework. Formulate acceptable trade-offs for challenging partnership engagements.
  • Orchestrate extensive cross-functional teamwork internally and externally to orient, align and build consensus to collaborate harmoniously for partnership initiatives.
  • Formulate partnership lifecycle management program for effective operational interlock and responsive turnaround to drive continuous service improvement.
  • Commercial negotiation and regular costing review with partners to ensure our offer is competitive
  • Support Engineering and cross functional team to drive network cost saving initiatives to meet targets with network re-design and capacity rightsizing in coordination with the internal teams and with partners. Knowledge on Hybrid WAN and IP is mandatory.
  • Provide advice and support for the new entity setup in APAC region
  • Onboard new partners for Local Billing in APAC, and to support LB requirements in the RFP, including commercial and process support.

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

  • Strong communications, negotiations and project management skills to meet deadlines. Track and monitor weekly & monthly progress of ongoing partnerships engagements, where applicable.
  • Desired experience: 10 – 14 years of proven experience in telecommunication industry with 3-4 years of relevant experience in driving partnership engagements on techno-commercial front.
  • Desired qualification: Bachelor's degree in Computer Science/Engineering, preferably in Electronics and Telecommunication field.  Post-graduation degree will be preferred.
  • Understanding on TCL Products with expertise on IZO Internet WAN is highly desirable.
  • Good understanding of project management process with analytical skills
  • Strong verbal and written communication skills.
  • Good organization, presentation and customer facing skills
  • Ability to work under pressure and meet deadlines.

Willing to travel as required.

Other knowledge/skills

Key Responsibilities

  • Local support is specifically highlighted by some partners in assigned region during recent partnership engagement. 
  • This position is critical to quickly onboard new partners to enhance IZO Internet WAN ecosystem with new product variants and coverage expansion, support key Hybrid WAN RFPs. 

Help support company strategic initiatives for expanding IZO Internet WAN broadband access in assigned region, and help achieve IZO WAN FY22 revenue AOP target.

Technical Competencies

Knowledge / Skills

Communication Skills
Negotiation Skills
Project Management
Team Player
Time Management & Prioritization
Vendor Relations


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