Assistant Manager - Customer Service Operations (Customer Service Operations) - B3101_2

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Date: 1 Feb 2024

Location: Hyderabad, India

Company: Tata Communications

Broad outline of the Role

Experience in Telecom / Networking domain Should have hands on experience on Cisco 76XX and ASR9K series, Juniper and Alcatel routers. Hands on troubleshooting experience in Enterprise LAN/WAN environment. Knowledge of MPLS, L3VPN, L2VPN technologies. Good troubleshooting skills for Internet and MPLS L3VPN enterprise connectives. Technical knowledge of routing protocols (OSPF, BGP). Knowledge of MPLS and QOS. Should handle network related issues like Link Down, Slow Speed, Throughput, Browsing, Link flapping and packet drop. Should be ready to work in 24*7 NOC environment.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

  • Graduate with 4-7 years of experience

Technical Competencies

Knowledge / Skills

Communication Skills

Job Segment: Operations Manager, Cisco, Network, Service Manager, Operations, Technology, Customer Service

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