Assistant Manager-IP NOC

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Date: 31 Jan 2024

Location: Hyderabad, India

Company: Tata Communications

Job Family Descriptor

Have you worked on ISP / Enterprise Domain ?

Do you have configuration Or Troubleshooting experience of L2 VPN service

Do you have configuration Or Troubleshooting experience of L3 VPN service

Do you have configuration Or Troubleshooting experience of ILL service

Are u familiar with VRF, RD, RT value concept

Does your day to day work involves configuration on router for Enterprise services ?

Do you have configuration and troubleshooting experience of BGP for enterprise customers

Do you have hands on experience on CISCO, Juniper, Nokia, Huawei any Vendor as Telecom Service Provider

Have you worked on Service Assurance / Service Delivery for enterprise Customer Service Support

Broad outline of the Role

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

  • Graduate with 0-4 years of experience

Other knowledge/skills

  • Demonstration of problem-solving skills
  • Prior experience of providing customer service support in fast paced, high availability, 24X7 environments.
  • Maintain awareness of latest technologies in the domain

Key Responsibilities

  • Taking ownership of customer issues reported, solving their problems through by providing resolution.
  • Researching, diagnosing, troubleshooting, identifying solutions to resolve system/application issues.
  • Following standard procedures for proper escalation of unresolved issues to the appropriate internal teams
  • Ensure SLA are achieved and work proactively to maintain the same.

Technical Competencies

Knowledge / Skills

Communication Skills

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