Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1

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Date: 23 Nov 2023

Location: Hyderabad, India

Company: Tata Communications

Job Family Descriptor

Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc. for any issue resolution Provide L1/L2 support to resolve hardwares/oftware issues by applying technical expertise.

Broad outline of the Role

  • Operational role that works under direct supervision, responsible for day-to-day customer service operations

Minimum qualification & experience

  • Graduate with 0-2 years of experience

Key Responsibilities

  • Maintain daily activities and routines.
  • Ensure SLA are achieved and work proactively to maintain the same.

Knowledge / Skills

Communication Skills

Job Segment: Operations Manager, Engineer, Customer Service, Operations, Engineering

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