Jr Customer Service Executive - Customer Service Operations (Customer Service Operations) - B1101_1

Job Family Descriptor

Manage customer queries related to all services and solutions delivered includes complex customer issues diagnosing and thereby resolving and fixing Act as a conduit between customer and other teams such as engineering architecture etc. for any issue resolution Provide L1/L2 support to resolve hardwares/oftware issues by applying technical expertise.

Broad outline of the Role

• Operational role that works under direct supervision, responsible for day-to-day customer service operations

Minimum qualification & experience

• Graduate with 0-2 years of experience

Key Responsibilities

• Maintain daily activities and routines.
• Ensure SLA are achieved and work proactively to maintain the same.

Knowledge / Skills