Sr Manager - Network Operations & Support (Network Operations & Support) - B4101_1

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate with 7-12 years of relevant experience

Other knowledge/skills

• Extensive experience in operations and project implementation of network technology
• Customer experience management
• Understanding of domain and related technologies

Key Responsibilities

• Lead domain specific operations team to meet the uptime targets.
• Manage network operations and maintenance, this may include marine cables, network equipments, facility, security operations for all sites and network.
• Ensure timely identification and fixing of network failures, review repeat issues to ensure permanent remedial actions are taken.
• Lead and drive operational review meetings with vendors.
• Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs.
• Provide direction and escalation support to 24/7 NOC team.
• Manage difficult customer situations; respond promptly to customer needs; respond to requests for service and assistance.
• The role will lead a large team.

Technical Competencies

Mandatory : Fiber Deployment | Vendor Management | Cost/Budgeting | SLA/KPI | Quality Management.

Knowledge / Skills