Assistant Manager - Network Operations & Support (Network Operations & Support) - B3101_2

Purpose - Broad objective of the role

Circle Project Manager

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduation with 7-10 years of relevant experience

Other knowledge/skills

• Troubleshooting experience of network, equipment and service level faults
• Ability to write and present a comprehensive vulnerability assessment report.
• Understanding of domain and related technologies
• Understanding manual testing techniques and methods to gain a better understanding of the environment and reduce false positives/negatives.

Key Responsibilities

• Create and maintain infrastructure necessary for the growth and upkeep of field and network operations to drive network efficiency and availability.
• Manage new enhancements/issue resolution.
• Proactive/Reactive fault management; Incident Management: Customer Handling.
• Work directly with other OEM on repeat issues, bugs and implement resolution through defined change management process.
• Identify day to day manual activities, repeat tasks and leading the effort to automate them.
• Review CFT teams changes frequency, criticality and identify gap and prepare SOP (documents) to ensure no change error.
• Track and monitor the environment performance to ensure minimal interruption to network transmission and/or network switches.
• Project management skills and hands on experience of Wireless network deployment
• Good understanding of 4G/5G Technology, Microwave system
• Lead and Govern Project review meetings with vendors, clients and management.

Technical Competencies

Knowledge / Skills