Sr Manager - Network Operations & Support (Network Operations & Support) - B4101_1
Apply now »Date: 3 Apr 2024
Location: Jaipur, India
Company: Tata Communications
Purpose - Broad objective of the role
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Minimum qualification & experience
- Graduate with 7-12 years of relevant experience
Other knowledge/skills
- Extensive experience in operations and project implementation of network technology
- Customer experience management
- Understanding of domain and related technologies
Key Responsibilities
- Lead domain specific operations team to meet the uptime targets.
- Manage network operations and maintenance, this may include marine cables, network equipments, facility, security operations for all sites and network.
- Ensure timely identification and fixing of network failures, review repeat issues to ensure permanent remedial actions are taken.
- Lead and drive operational review meetings with vendors.
- Develop tactics for improving operation efficiencies while improving service levels, employee retention and operational costs.
- Provide direction and escalation support to 24/7 NOC team.
- Manage difficult customer situations; respond promptly to customer needs; respond to requests for service and assistance.
- The role will lead a large team.
Technical Competencies
Mandatory : Fiber Deployment | Vendor Management | Cost/Budgeting | SLA/KPI | Quality Management
Knowledge / Skills
Job Segment:
Facilities, Operations Manager, Network, Quality Manager, Operations, Technology, Quality