Sr Customer Service Executive - Network Operations & Support
Apply now »Date: 19 Apr 2024
Location: Jeddah, Saudi Arabia
Company: Tata Communications
Job Family Descriptor
Broad outline of the Role
- The role is responsible for network operations and maintenance. This is an operational role that may seek appropriate level of guidance and advice to ensure delivery of quality outcomes.
Purpose - Broad objective of the role
Operating Network - Key External
Operating Network - Key Internal
Size and Scope of Role - Financial
Size and Scope of Role - No. of direct reports
Size and Scope of Role - Total team size
Size and Scope of Role - Other size parameters
Minimum qualification & experience
- Graduate with 0-4 years of experience
Other knowledge/skills
- Demonstration of problem-solving skills
- Prior experience in providing technical support in fast paced, high availability, 24X7 environments.
- Knowledge of network, operation systems
Key Responsibilities
- Maintaining, administering, upgrading, and troubleshooting network tools and equipment
- Assisting with and implementing installations as required for new and existing customer and internal projects inclusive of - terminations, testing and labelling of most common transmission mediums, hardware installations etc.
- Ensure SLA are achieved and work proactively to maintain the same.
- Conduct vulnerability assessments for networks, Servers, applications, and operating systems
- Conduct network security audits and scanning on a predetermined basis.
- Compile and track vulnerabilities over time for metrics purposes.
- Timely upgradation of all the tools used and their related documents like SOPs etc.
Technical Competencies
Knowledge / Skills
Job Segment:
Real Estate, Network Security, Facilities, Operations Manager, Sales, Security, Operations, Customer Service