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Senior Manager - Product Management - 14001

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Date: 29-Jul-2022

Location: London, United Kingdom

Company: Tata Communications

Job Family Descriptor

Broad outline of the Role

Tata Communications is looking for a dynamic, experienced, and knowledgeable Senior Product Manager for its UCaaS Cisco Powered Solutions Cloud Calling Portfolio. This Senior Product Manager will be responsible for leading the Cisco Powered Solutions Cloud Calling strategy and roadmap execution for our Americas and Europe UCaaS customers.  As Unified Communications-as-a-Service (UCaaS), workplace transformation, employee experience and cloud collaboration technology go through an accelerated consolidation it is imperative that Tata can help enable managed Cloud Calling (Hosted, Cloud and Hybrid) on a global scale to assist customers that want to migrate from on-prem solutions.

Tata is looking for a candidate that has deep understanding and product management experience related to Americas and Europe IP Telephony solutions, with specific exposure and expertise with Cisco Unified Communications Manager (CUCM), Cisco Hosted Collaboration Solution (HCS) and Cisco Webex Calling (Formerly BroadSoft) solution.  Candidate must have exposure to global collaboration trends, direct experience with Cisco Collaboration solutions (Webex Calling, CUCM, HCS) and be willing to find disruptive approaches and strategies to drive increased adoption and value for our Tata UCaaS Customer base.

This Senor Product Management role will be accountable for building a strategic plan, roadmap execution and GTM definition to drive Americas and Europe growth across our Cisco Powered Solutions portfolio.  Essential to this will be assisting in the migration of customers onto the Cisco Cloud Collaboration platform and ensuring Cloud Calling is enabled within the “Sell the Suite” solutions.  Leveraging our brand loyalty and dominant position in the APAC Market and working directly with Global MNCs will be a strategic cornerstone of our UCaaS success.  This position will be dedicated to creating competitive and managed services differentiation specific to Tata Communications ability to help organizations implement and leverage the Cisco HCS, UCM Cloud and Webex Calling Cloud Platforms.

Purpose - Broad objective of the role

Tata Communications Business Collaboration UCaaS team needs an elite Senior Product Manager to help develop this critical UCaaS Cisco Powered Solutions Cloud Calling strategy, execute on an approved roadmap / development projects and champion the go-to-market in partnership with sales, targeting both Americas and Europe organizations and global multi-national enterprises. Must be able to team with Cisco Powered Solutions PM counterparts and align with executive vision to develop short/long term strategy outlook across the Cloud Calling Portfolio

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

The Tata UCaaS CPS Senior Product Manager will be fully responsible for the Annual Operating Plan ( AOP), P&L and CAPEX/OPEX of all Cloud Calling initiatives and programs.  Key focus will be on Gross and Net revenue contribution and growth targets that are assigned to the UCaaS Cisco Powered Solutions Cloud Calling portfolio.

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

  • This role requires a self-motivated leader, with direct Product Management experience delivering IPT Telephony and Cloud Calling/Collaboration solutions.
  • Candidate must have a keen sense of the overall market, competitive awareness of the Americas and Europe Unified Communications and Collaboration solutions market and provide critical strategic direction related to domestic and global UC objectives.
  • Candidate will be 100% responsible for the Americas & Europe Cisco Calling business objectives and targets and be solely responsible for the Hosted, Hybrid and Cloud positioning, pricing , bundling, enablement adoption and growth strategy that plugs into our entire UCaaS Cisco Powered Solutions portfolio.
  • Critical to success will be identifying enterprise and partner offers, migrating customers to the next generation meetings platform, regulatory compliance, differentiated solution capabilities, ensuring that lifecycle management and improving adoption services are currently in place.
  • The Senior Product Manager will champion and execute across cross-functional teams and drive solution enablement discussions with Sales, Customers, Engineering, Service Assurance, Operations, Technology & Service Development teams.
  • The successful candidate will be setting objectives and delivering results that have a significant impact on product adoption.
  • The Product Manager will champion projects through the Tata Communications New Product Introduction/ Agile Development process and lead the Cloud Calling UCaaS Workstream that is accountable for the delivery and customer acceptance of the solutions.

Technical Competencies

1. Domain Knowledge/ Communication - Demonstrates technical know how in one or multiple domains. Ability to document complex ideas and translate easily understood information to non-technical employees. Delivers technical communications (both, oral and written) that is impactful and is easily followed by various audiences.

2. Services Innovation - Considers the total user experience, technical feasibility, and market viability in all aspects of the product development process. Leverages domain knowledge and expertise and collaborates with diverse teams to create robust solutions that advance the business.

3. Business Acumen - Applies an understanding of business, financial and economic principles, knowledge of performance levers and organizational structure, and market dynamics to drive decision-making.

4. Technical Product Knowledge - Displays an understanding of products/ solutions and is able to evaluate features and applies knowledge to implement non-standard/ custom solutions to address complex customer requirements.

5. Product Development and Lifecycle Management - Displays ability to identify need and conceptualizes products inline with market (industry, regulatory etc.) and customer needs, and effectively manages product lifecycle profitably.

Knowledge / Skills

Communication Skills


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