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Sr Manager - Product Management (IP Transit)

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Date: 25-Nov-2022

Location: London, United Kingdom

Company: Tata Communications

Job Family Descriptor

Lead schedule and monitor program management activities for all customer deliveries Execute projects on a crossfunctional and regional basis within the allocated costs defined scope and timelines Drive compliance to the change control process Drive mitigation of delivery issues and timelines through effective escalation management with senior management when necessary Review progress and margins of projects on a periodic basis and ensure faster revenue realization through appropriate prioritization of orders Conduct periodic meetings with customersstakeholdersvendors to discuss issues and related action items Identify areas of improvement and drive specific initiatives to address issues raised by customers around order delivery

Broad outline of the Role

The role covers the new product development & life cycle management of IP Transit & DIA Service and provides product management support to Sales, Customer Support and other associated functions across all verticals and segments within Europe.

Purpose - Broad objective of the role

The Candidate in this role will take the responsibility for Product Management & Development for IP Transit Service for Europe. Role resides within the Global IP Services group and reports directly to the Head of IP Services for Americas and Europe.

Operating Network - Key External

• Vendors
• Service Partners
• Technology Partners
• Regulatory & Govt Agencies
• Customers

Operating Network - Key Internal

• Sales and Pre-sales support
• Access & Feasibility
• Network Capacity Planning
• IP Engineering
• IP Operations & NOC
• Finance & Billing
• Legal, regulatory

Minimum qualification & experience

Preferred candidate requirements:
1. Bachelor of Engineering / Bachelor of Technology, MBA
2. 5+ years' experience in Product Management and Development.
3. Knowledge of ISP, Carrier and Service Provider Market.
4. Experience and knowledge in Internet and IP Transit Services and market
5. Strong techno commercial and analytical skill set

Preferred candidate characteristics:
1. Self-driven with ability to deliver results working across cross-functional teams
2. Comfortable as both leader or team member as situations warrant
2. Analytical approach to business
3. Ability to work under multiple time zones with various stakeholders

Key Responsibilities

1. New Product/Service development :
a. Capture Market requirements and prepare MRD, convert market requirements into Service requirements, Conceptualize the New Service requirements for Management review.
b. Prepare Service Definition, features, SLAs , Service Guide etc.
c. Prepare solution together with all related departments ( like engineering, operations, customer service, billing etc.) to capture capex and opex requirements;
d. Prepare business case for Service roll out.
e. Vendor evaluation
f. Driving Project management on service roll out.
g. Preparing and execute Go to Market Plan for Service Launch including training to Sales, Solution Engineering & other teams.
h. Maintain the ongoing Service Life Cycle after rollout.
2. Product Life Cycle Management:
a. Capture market updates on enhancement of features etc of existing service.
b. Handle routine product queries from various teams.
c. Define the service enhancement requirements and enhance the service.
3. Review and manage product pricing and define pricing guideline.
4. Provide product support to sales, pre-sales and other teams.
5. Periodic Service Guide and Sales Kit updates.
6. Carrying and achieving Product Revenue and P&L Targets


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