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Regional Product Lead, Americas & Europe - Global Internet Services

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Date: 28-Feb-2021

Location: Matawan, United States

Company: Tata Communications

Broad Role Description;

 

 The Candidate in this role will take the responsibility for Product Management & Development for IP Transit Service for international region(s). The role covers the new product development & life cycle management of IP Transit Service and provide product management support to international regions like Americas & Europe

  

Key Role Deliverables

New Product/Service development:

  •  Capture Market requirements and prepare MRD, convert market requirements into Service requirements, Conceptualize the New Service requirements for Management review.
  • Prepare Service Definition, features, SLAs, Service Guide etc.
  • Prepare solution together with all related departments (like engineering, operations, customer service, billing etc.)  to capture capex and opex requirement.
  • Prepare business case for Service roll out.
  • Vendor evaluation
  • Driving Project management on service roll out.
  • Preparing and execute Go to Market Plan for Service Launch including training to Sales, Solution Engineering & other teams.
  • Maintain the ongoing Service Life Cycle after rollout.

Product Life Cycle Management:

  • Capture market updates on enhancement of features etc  of existing service.
  • Handle routine product queries from various teams.
  • Define the service enhancement requirements and enhance the service.


Review and manage product pricing and define pricing guideline.

Provide product support to sales, pre-sales and other teams on day today basis.

Periodic Service Guide and Sales Kit updates.

Preparing & analyzing the business cases for Cape and Opex investments

Carrying and achieving Product Revenue and P&L Targets 

 

 

Key Interlocks and Relationships: 
Internal

•    Sales and Pre-sales support
•    Access & Feasibility
•    Network Capacity Planning
•    IP Engineering
•    IP Operations & NOC
•    Finance & Billing
•    Legal, regulatory 

External

•    Customers  
•    Market Analyst 
•    Service Partners
•    Vendors
•    Technology Partners
•    Regulatory & Govt Agencies 
 

Experience - Necessary Requirement

 

•    8-12 years of experience in telecom and Internet / ISP industry. 
•    6-8 years’ experience in Internet Product Management and Development, Internet Engineering.
•    Excellent in-depth knowledge and experience of North America, Latin America and Europe IP Transit and DIA markets and associated internet ecosystem 
•    Good Knowledge of Enterprise, Service Providers, Carrier, Telcos, MNOs, ISPs and Content (CDN, OTT CSP) Market Segments
•    Experience and knowledge in Internet and IP Transit Services and market 
•    Strong techno commercial and analytical skills 
 

Key Technical Skills & Domain Knowledge- Necessary Requirements 

•    Experience and in-depth domain expertise in Internet and IP Transit Services & Technologies.
•    Experience in Internet, IP Transit and DIA Product Management and Development
•    Relevant Strong Technical skills related to Internet/ IP Routing, Routing Protocols and Transport Technologies.
•    Internet Traffic Engineering, Internet BGP & routing analysis skills.
•    Consulting and Solutioning wherever required. 
•    Understanding of Interconnection & Internet Peering Dynamics, Caching and CDNs.
•    Strong knowledge of next generation core technologies e.g. SDN, NFV, SDWAN, Edge Computing etc. 
•    Strong understandings of Financial Metrics and Business Case Evaluation & Performance Parameters.
 

Key Personal, Behavioral & Leadership Attributes & Skills 

 

•    Customer focus.
•    Passion and drive for results.
•    Self-driven with ability to deliver results working across cross-functional teams 
•    Ability to work under multiple time zones with various stakeholders
•    Self-Driven and ability to perform under multiple challenges.
•    Prioritization and Multitasking Skills.
•    Strong Communication and Interpersonal Skills.
•    Analytical and Strategic thinking.
•    Problem-solving skills.
•    Team management.
•    Good leadership abilities.
 


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