Sr. Manager - Hybrid Connectivity Services

Broad outline of the Role

The role is responsible for product management, value proposition, market strategy, product positioning, development, scaling up of product and developing new /enhanced services or features for the IP Transit & DIA portfolio. The objective is to ensure an increase in revenue, product and service profitability, and market competitiveness of the product. This is a tactical role which contributes in defining the direction of the operating plans based on the business strategy, with a significant mid-term impact on business unit overall results.

Purpose - Broad objective of the role

Product development and management, sales support and enablement for IP Transit Service in international markets with the objective of ensuring increase in product and service profitability, customer experience enhancement and market competitiveness; formulating product strategy & product roadmap and executing the same to develop existing and new customers; product lifecycle management, new product / service / technology development and network expansion to deliver effective product solutions to meet customer requirements in various geographies and markets.

Minimum qualification & experience

Engineer & MBA (preferred) with 8-12 years of experience.

An ideal candidate will have experience in product management and/or enterprise or service provider solutions and/or engineering for international markets

However, interested candidates (without the aforementioned experience) who feel that they can meet the requirements and deliverables of this role are encouraged to apply.

Key Skills

• P&L management, product management, product development, product strategy.
• Pricing, business development, partnerships, go-to-market strategy.
• Data analysis, financial modelling, presentations, business cases / plans.
• Internet, Connectivity services, Network services.
 

Key Responsibilities 1 - Product Strategy

• PRODUCT STRATEGY

  Accountable for meeting the product's financial / P&L targets:
  Achieve gross and net revenue targets
  Own the annual operating plan (AOP) for the designated regions / services.
  Own the financial outlook forecast for the designated regions and segments

  Accountable to achieve the product revenue and P&L objectives 
  Track market/industry trends and formulate new market strategies to achieve the overall business objectives
  Create the 1-3 year product strategy & roadmap for internet services.
  Sales enablement with product positioning documentation including presentations, SLA & pricing.
  Lead product capability presentations and custom solutions for strategic deals.
  Conceptualize and drive programs to acquire new customers / logos.
  Co-create market entry strategies and go-to-market plans for new markets, countries and partners along with key stakeholders 
  Drive business cases for capital investment projects involving network expansion and other projects for designated regions and segments

Key Responsibilities 2 - Product Development

• PRODUCT DEVELOPMENT

  Network expansion and management of the IP PoP network 
  Collaborate with the stakeholders to understand the bandwidth / traffic forecast
  Work with Engineering teams to create the network build / augmentation / expansion plan basis bandwidth / traffic forecasts
  Create business case for the same and track implementation

  Lead discussions with various cross-functional stakeholders (CFT) to seek feedback on new product introductions/service requirements, enhancement of existing products and features
  Lead discussions with CFT to discuss service realisation and operationalization of product/service;
  Prepare Market Requirement Document (MRD) to capture market need, forecast potential market demand for product/feature and business justification; 
  Create business case for the same and track implementation
  Review status of new service introduction project and take corrective actions, wherever required. 

Key Responsibilities 3 - PLM

PRODUCT LIFECYLE MANAGEMENT

Assess performance against AOP; formulate & execute strategy for the achievement of targets; 
Provide regular outlook and MIS to management regarding product performance 
Devise and execute strategy and various GTM plans and drive corrective / catch up plans such as special incentive programs, product training for sales, channel/market initiative/campaigns;
Review pricing, cost models, service levels, promotions/discounts to ensure profitability and engage with cross-functional teams as required for necessary revisions; 
Prepare pricing strategy, price book etc
Structure contracts for complex deals / partnerships to protect revenue and margins by mitigating deal specific risks.
Lead discussions with team on retiring existing products or locations basis growth opportunity and profitability, or adjustments to product roadmap basis market demand.
Understand recurring customer pain points and work with CFT to resolve the same as part of service improvement / continuous improvement

Key Responsibilities 4 - Others

SALES & MARKETING ENABLEMENT

Discuss go-to market plan and product positioning basis competition landscape analysis, customer requirement, product improvement areas and USPs with Sales and Marketing team and plan marketing campaigns such as special pricing, cross product bundling etc; 
Define success metrics for campaigns, evaluate post campaign success and take corrective actions, wherever required; 
Prepare of sales and marketing toolkit (with product information, brochure, presentations etc); 
Validate solutions, evaluate operational aspects such as billing process and pricing in case of strategic deals; 

REGULATORY COMPLIANCE

Ensure compliance with the prevailing regulatory framework
 

Total Compensation (excluding benefits)

$145,000 - $190,000