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Sr. Manager Sales( Solutions Sales Specialist - Contact Center)

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Date: 28-Nov-2021

Location: Santa Clara, United States

Company: Tata Communications

Tata Communications Contact Center Sales Solutions Specialist is part of a team responsible for the design and sales support of complex Contact Center & Unified Communications Solutions to include Cisco Hosted Contact Center, Skype For Business Hosted, & Cisco HCS. 


Our solutions require an understanding of complex Contact Center environments, migration experience of premise to cloud applications, CRM, workforce management solutions, IVRs and call flows as well as a solid understanding of competitor platforms and emerging technologies in this space.


As the Contact Center SSS, you will act as the sales overlay for Contact Center opportunities. Working with our account teams across all our routes to market (direct, partner, Sis, & new logo) as well as assist in the upskilling of our sales teams to be more proficient in our Contact Center offerings. You will assist in the development of discrete customer and market requirements and work with our Sales teams to ensure our competitive advantage in the market. This role has an emphasis on Contact Center domain expertise and a secondary expertise in our UC portfolio.


The successful candidate will be self-motivated and will drive the sales team and business partners to grow market share and drive sales revenue leveraging our extensive portfolio.


  • Drive the customer engagement for Contact Center Opportunities across all routes to market with our account teams
  • Develop discrete sales account plans to penetrate existing customers and build funnel
  • Act as a domain expert in concert with our sales technical specialists on all aspects of contact center technologies, trends, and business imperatives
  • Represent Tata Communications at conferences and across all social media channels
  • Support QBRs and associated reporting of Contact center opportunities
  • Must be willing to travel in the U.S. . Up to 40% travel time

Required Skill and Abilities

  •  5-7 years of Contact Center experience required
  • Demonstrated success in selling large Contact Center deals
  • In depth expertise and demonstrated experience in IVRs
  • Experience selling workforce management and other contact center peripherals
  • Domain expertise in Cisco Contact Center desired
  • Experience with emerging contact center technologies like Amazon Connect
  • Knowledge of other emerging contact center capabilities such as artificial intelligence highly desirable


Additional Qualifications:

  • Extremely comfortable presenting to C-Level audiences
  • A demonstrated background in requirements gathering and documentation
  • Experience with contact center technologies from Avaya, Genesys, & others is a plus
  • Experience with Contact Center premise to cloud is highly desired.
  • Experience with network transport and carrier environments a plus
  • Familiarity with Mobility and Video applications a plus
  • History of solving complex customer experience issues with technology

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