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Lead - Telecom Network Operations and Maintenance - 13002

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Date: 06-Apr-2021

Location: Meerut, India

Company: Tata Communications

Job Description

Key Objective / Purpose of the Job:

Work with Internal team and Client organization to manage MW Network Faults and proactive approach to reduce failure in Circle Operations.
Troubleshooting and quick resolution of Network, Equipment and Service level faults
Job allocation to CEs and Riggers based on the fault in the Network
Proactive Plan for Preventive Maintenance activity
Network Improvement Plan
Major Activities:

Resolution of Faults in Network, MTTR to be achieved as per Fault category
Achieving Contractual KPIs
MW Link Down, Link Error and RSL Correction
MW Visibility (DCN Management)
Spare Management
Preventive Maintenance
Alarm reduction in the Network for MW
Coordination with Infra Provider to reduce Infra outages


Technical Skills
-    Good knowledge in MW Technologies (P2P, XPIC)
-    NMS Knowledge in Huawei, NEC, Ceragon, ZTE, Nokia, Ericson OMEs
-    Mobility knowledge (2G,3G and 4G)
-    Troubleshooting experience of Network, Equipment and Service level faults
-    Capacity utilization management
-    Understanding of DCN and Synchronizations of Network
-    Assisting Field team for local login to the Equipment and coordinating with them for troubleshoot
-    Knowledge in MS Excel and MS- Presentation
        Behavioral Skills
•    Sense of ownership to improve the Network
•    Task Management
•    Able to multitask to manage multiple operational and project workloads
•    Ability to work to tight deadlines and produce good quality work
•    Good presentation skill
•    Liaise with customer representatives to share progress of tasks.
•    Assertive with good negotiation, Strong analytical and Management skills.
•    Excellent interpersonal and communication skills.
•    Ability to perform under Pressure.
•    Willingness to learn more and do more.
•    Excellent communication skills in both spoken and written English language.

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Communication Skills

Broad outline of the Role

May be an individual contributor or may lead a team through application of deep knowledge of one job area or broad knowledge of several job areas within Telecom Network Operations and Maintenance. Operational role, responsible for setting objectives and delivering results that have a significant impact within the context of a wider operational area. Identifies problems and updates or modifies working methods in own role without the benefit of defined procedures. May Provide first level of supervisory management to a work team that includes professional roles. May also supervise technical and administrative staff. Work-group/team focus. Education: Graduate in any discipline Experience: 8-12 years of project mgmt and/or crisis management

Job Segment: Network, Telecom, Telecommunications, Operations Manager, Maintenance, Technology, Operations, Manufacturing