Consultant - HFC Network Engineer

Responsibility:

Routine Maintenance: 

 - Network at Risk, Field Tickets, Change Request creation

 - Field WO creation and liasoning with contractors

 - Technical support tech for on-site works

 - Perform pre & post modem checks

 - Dropbox monitoring

 - Review and validate completed works

 - Partner payment claims dispute management

Proactive Maintenance:

 - Monitor triggers (Service Escalation, Node Health, Critical/Major Severity, Daily Flipping list)

 - Create/close emergency change request

 - Perform pre & post modem checks, status checks and confirm resolution

 - Perform modem swap back-end activities

 - Confirm non-intermittent fault resolution, monitoring of intermittent faults, Trigger revisit, close faults

 - Partner payment claims dispute management

Skills:

6-8 Years of total experience including 4+ years’ experience as a HFC Network Engineer

 - Telecommunications Network Assurance, using ITIL methodology, which is focused on HFC Access Networks (CAA and DAA) with D3.0/D3.1 knowledge 

 - Should have good exposure in HFC network performance management

 - Tool experience: Remedy, Netcool, Service Now, Mosaic, Comptel, PWB, Xpetrak, NxT, Tableau

 - Ability to analyse network performance insights, triggers and identify issues that need maintenance work

 - Good communication skills

 - Ability to manage field partners for successful field maintenance execution and validation

 - Ability to resolve repeat service degradation cases to reduce truck-rolls

 - Take ownership of overall network health improvements and regulatory compliances