Assistant Manager - Customer Service Operations (Cloud & Security Customer Service Operations)

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Date: 31 Jan 2024

Location: Mumbai, India

Company: Tata Communications

Broad outline of the Role

Implementation of SD-WAN solution and Internet Lease lines

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

  • Graduate with 7-10 years of experience with SDWAN Project Management

Other knowledge/skills

  • Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
  • Experience in troubleshooting platform related issues, data backup, restoration, retention
  • Maintains awareness of latest technologies in the domain

Key Responsibilities

  • Project Manager should coordinate with internal and external resource for a flawless execution of the project. The PM oversees and performs administrative functions concerned with a project, This may include but not limited to calling internal stakeholders, ISP, OEM, vendors, making appointments, SCM followup for payment and preparing reports.
  • Coordinate internal resources and third parties/ vendors for the flawless execution of projects

  • Ensure that all tasks are delivered on-time, within scope and within budget.

  • Developing project scopes and objectives, involving all relevant stakeholders, and ensuring feasibility.

  • Ensure resource availability at location with coordination with Branch Admin and ISP.

  • Develop a detailed project plan to track progress & measure project performance.

Technical Competencies

Knowledge / Skills

Communication Skills

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