Assistant Manager - Customer Service Operations

Broad outline of the Role

• Responsible for Managing customer queries related to all services and solutions delivered, including diagnosing, and resolving complex technical issues in Cloud and Security domain. The role acts as a conduit between customers and other teams such as engineering, architecture etc. for any issue resolution. This is an operational role, responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate with 4-7 years of experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

1.Must have good knowledge and hands-on experience in DDOS,WAF.

2.Should have minimum 4 years of working experience and troubleshooting knowledge in WAF and DDOS.

3.Knowledge in multiple Firewall like Checkpoint, Fortinet, CISCO.

Knowledge / Skills