Assistant Manager - Sales Support

Broad outline of the Role

• This is an operational role responsible for pre-sales order processing and assisting the sales team during any escalations with respect to the processing. Responsible for delivering results that have a direct impact on day-to-day operations and capable of instructing professional or technical staff and reviewing the quality of the work undertaken by these roles.

Purpose - Broad objective of the role

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate in Management or Engineering
• 4-7 years’ experience

Other knowledge/skills

• Knowledge of Order Processing (especially in company context)

Key Responsibilities

• Manage the process for COF (Customer Order Form) creation, order processing within the timelines from initiating the order request to realizing the revenue.
• Manage all escalations by the stakeholders involved in the process.
• Assign and ensuring that all customer contracts are countersigned, and customer inventories maintained.
• Work with Billing Team to ensure invoices are produced correctly a revenue realized on time.
• Work with collections and customers in resolving credit disputes.
• Determining the ways to reduce the credits provided to customers
• Prepare information to Internal Auditors, External Auditors and Tax teams as required, and ensuring processes are followed for SOX compliance.

Technical Competencies

Knowledge / Skills