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Customer Service Executive - (Billing, Collections & Finance Operations) - B2101_1

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Date: 24-Sep-2022

Location: Mumbai, India

Company: Tata Communications

Job Family Descriptor

Maintain customer accounts and ensure billing accuracy consistent revenue generation delivery of billing information to customers address billing discrepancies track and keep total receivables outstanding under control ensure consistent cash inflow into the organization Ensure achievement of collection targets and reduce outstanding collections and debt bucket Lead drive guide and monitor operations related to credit and settlement audit operations including annual planning regular operations dispute resolution with customer satisfaction focus Accounts Payable Track payments expenditures process invoices expense claims reconcile processed payments Analyze accounts monthly report generation resolve invoice discrepancies along with providing support in audit monthly closing

Broad outline of the Role

Apply their knowledge efficiently and work productively with broad instruction Regularly participate in important projects or activities as a full contributing team member is able to proactively identify important issues or risks seeks the appropriate level of guidance and advice to ensure delivery of quality outcomes Operational role which is responsible for delivering results that have direct impact on the achievement of results Works under direct supervision Able to identify problems and improve change or adapt existing methods and techniques drawing from personal experiences and feedback Actively acquires more complex skills techniques operating practices knowledge of abstract concepts in order to progress toward full proficiency in the field of specialisation Has skills and knowledge that will allow them to adapt to effectively deal with unfamiliar issues challenges problems within their field of specialisation Education Graduate Experience 0 4 years

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills

Job Segment: Accounts Payable, Collections, Financial, Finance, Customer Service, Operations