Deputy General Manager -India Collections

About Role

Designation- Deputy General Manager–Regional Collection Head- West -Enterprise

Location- Mumbai

Report to- General Manager – Head India Collection

Team Direct Reportees-2-3

Total Team Size-10-15 On Roll Team, 

About the function- Finance -India Collection – West Enterprise  

Purpose of your Role

• This position is responsible for leading and managing account receivable of Enterprise Customers – West Region- portfolio value of 1,000 Cr Annual Collection. For services billed across product lines like - Core network services, IOT, Cloud, Security, and other products.
• Collection from Enterprise, Strategic, Tata Group / Non-Tata Group, Government accounts.
•  Timely collections, maintain expected DSO, adherence of credit / dunning policies, ZERO bad debts or as per AOP target, Timely dispute registration, control collections costs for a region. Ensure timely collection application against the invoices and minimum unapplied.   

You will be accountable for (Key Responsibilities)

Collections:

• Drive B2B collection for allocated portfolio, drive collection efficiency by actively working on DSO reduction, engage with the Cross functional team to remove any internal dependency.  
• Supervision of timely invoice submission and acknowledgement, timely dispute registration /resolution.
• Timely raising alarm for support needed cases.
• Collection Interlocks with CSG / CSM / CFT for top accounts and support required cases.
• Past due, > 30 days, 60 days, 90 days tracked and maintained at minimum level or as per target given.
• Be part of the PO/ Contract renewal process with Sales / CSM and give required input related to payment collections.
• Compliance adherence – SOA reconciliation, balance confirmation, No Due Certificate, TDS application, TDS reconciliation, settlement.

You will be accountable for (Key Responsibilities)

Collections:

• Leadership connects in customer organization.
• TAX   - GST, GST TDS, TDS - certificate collection and application.
• Credit note sharing with customers and coordinating for credit note application closure.
• To reduce flow in higher buckets and manage the bad debt as well as keep DSO within limits by tracking, analytics, target setting and measuring performance.
• To ensure compliance to dunning policy.

You will be accountable for (Key Responsibilities)

Collections:

• For a team to understand their collection portfolio better and enable them to track waivers, outstanding, ageing and collections.
• To ensure correct reporting of receivables, waivers, outstanding, ageing of receivables, DSO, and revenue impact due to collections
• People Management
• To drive performance across various models of ownership from direct reporting, dotted reporting, on roll employees, off roll employees and outsourced partners

You Are (Behaviours to display aligned to DRIVE)

• Strong Analytical skills, Adaptable and flexible, High Process Orientation, Good Communication Skills
• Result – orientation and target-based approach.
• Lead by example
• Self-sufficient with the ability to work under pressure.
• Problem-solving skills
• Ability to establish strong client relationships.

You Are (Behaviours to display aligned to DRIVE)

• 10- 12 years of experience in large enterprise
• Account reconciliation expertise.
• TDS and GST knowledge
• Knowledge of SAP -S4HANA is an added advantage.
• Knowledge of Excel /advance excel is a must.

You have (Qualification and exp)

• Bachelor of Commerce, preferably – M.com/ MBA/ PGDM.
• Collection experience of 10-12 years in large enterprise