Design & Delivery Lead - CPaaS

Job Family Descriptor

create medium longterm optimal cost effective scalable network capacity plans and provide innovative solutions for managing capacity requirements Identify future backbone network requirements to meet requirements for all line of businesses and recommend onnet upgrade capex offnet opex leasing models Discuss business forecasts and requirements monitor capacity utilization and plan and manage upgradation and augmentation of network capacity Develop the longterm access strategy to identify the possible expansion markets access channels potential partners Establish contact with partners discuss requirement assess partner capaibility and negotiate pricing and SLAs Identify onboard access suppliers partners for lastmile connectivity and manage external supplier relationships Lead and monitor all offnet access order deliveries through various available suppliers to ensure timely and appropriate delivery Assess the feasibility of solution offered to customer in collaboration with Sales and PreSales teams Support the bid management team by providing input for own area Conduct site visits for identification evaluation assessment of field conditions in order to evaluate feasibility of installation project and specified design or business generation parameters Plan and coordinate site preparation for readiness related to ramp up of resources and infrastructure Conduct installation in case of standard and intermediate projects or monitor installation by vendor for complex projects Design the route network for relevant projects perform options analysis and plan the roll out of networks Ensure enhancement of existing network architecture and components as well as development of new network architecture and components by understanding needs evaluating impact solution designing overseeing testing Analyze traffic flows and trends route planning network optimization routing solutions and forecast of traffic Perform integration with existing systems and conduct service validation prior to hand over to Service Operations team Responsible for all aspects of engineering activities to provide differentiated network services and solutions These may also include product evaluation solution designing and testing and roll out plan for existing and new services including design of tools needed for operation of these new services and systems Identify key engineering initiatives based on customer requirements network requirements new applications and services and assesses the technicalinfrastructure feasibility with the products team Discuss requirements with Product groups in conjunction with Sales teams for complex requirements and provide inputs around feasibility of solution and solution alternatives Provide Level 4 support designrelated issues to Operations teams for resolution of escalated and chronic issues systems engineering for frontend processors multiplexes LANWAN communications network nodes switches and various transmission systems Responsible for planning designing and developing solutions and service products riding on network or across multiple network layers such as CDN Enterprise Ethernet IP Wireless Mobile Broadband etc Develop and design all network systems including storage load balancers servers and routersswitches Responsible for defining product archicture researching designing planning developing and evaluating new advanced networkproduct technologies and its components for productsservices Translate customer deisgn requirements into functional and technical requirements to work with technologysoftware teams to develop use cases PoCs and final product roll outs Conduct data trend analysis design and implementation of improvement initiatives for business processessystems provide Level 4 support designrelated issues to Operations teams for resolution of escalated and chronic issues

Broad outline of the Role

Purpose - Broad objective of the role

The Design and Delivery Lead is a position within Tata Communications’ DIGO Product business. This role leads a small and mighty team of tight-knit communication professionals who are responsible Design & Delivery team for Tata Communications DIGO products and you will be leading the team.

Size and Scope of Role - No. of direct reports

Team Direct Reportees - 3

Minimum qualification & experience

Experience as design & delivery/professional services manager in CPaaS/marketing automation space

Experience in delivering simple and complex solutions to global clients

Experience in translating and demonstrating the impact of communications initiatives in a wider business context. 

Experience in leading a team.

Other knowledge/skills

You will be a multi-faceted professional, a brilliant communicator and organiser, a proven leader and cultivator of engaged and high-performing teams, a natural problem solver and relationship builder.

Proactive and hands-on, with strong business acumen and drive and determination to succeed.

Key Responsibilities

Design & Delivery Lead will lead a team of 3 D&D engineers.
Design & Delivery engineer is responsible for delivering the technical solution successfully for the orders won.
Leads the technical post-sales relationship with customers, till delivery including program management activities for complex implementations.
Assist customers with Pilots and Proof-of-Concept implementations.
Design creation and acceptance to be taken from customer and deliver the required business outcome accordingly.
Handhold the customer during the integration and user acceptance testing
Support during ramp-up period post delivery (30 Days) - A ‘ramp –up period' is a length of time during which the customer is putting production load on the complex solution delivered by the design and delivery team.
Post Ramp-up period the solution should be handed to Operations support team
Collaborate with pre-sales, operations support, customer during the implementations
Set up frameworks & processes for professional services, standard operating procedures within D&D team.