Manager - Customer Service Operations

Broad outline of the Role

• As a Threat Hunter, you will be responsible for proactively identifying and mitigating potential cybersecurity threats within our organization. Your primary focus will be on analyzing network traffic, system logs, and other data sources to detect signs of malicious activity or unauthorized access. By staying ahead of emerging threats and employing advanced analytical techniques, you will play a crucial role in protecting our organization's sensitive information and ensuring the integrity of our systems.

Purpose - Broad objective of the role

Threat Detection and Analysis:**

   - Utilize a variety of tools and techniques to monitor network traffic, system logs, and other data sources for signs of suspicious activity.

   - Good working knowledge of any SIEM solution to run the queries for threat hunting

   - Conduct in-depth analysis of security events to identify potential threats, vulnerabilities, and indicators of compromise.

   - Stay informed about the latest cybersecurity threats, attack techniques, and industry best practices to continually improve detection capabilities.

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Minimum qualification & experience

• Graduate with 4-7 years of experience

Other knowledge/skills

• Good knowledge on implementation, installation, integration troubleshooting and overall functionalities
• Experience in troubleshooting platform related issues, data backup, restoration, retention
• Maintains awareness of latest technologies in the domain

Key Responsibilities

Experience with threat hunting platforms and techniques, such as YARA rules, behavioral analytics, and machine learning.

- Familiarity with cloud environments (e.g., AWS, Azure, GCP) and associated security controls.

- Knowledge of regulatory requirements and compliance frameworks (e.g., GDPR, HIPAA, PCI DSS).

- Understanding of malware analysis techniques and tools.

Technical Competencies

**Incident Response:**

   - Collaborate with the incident response team to investigate security incidents and breaches, providing expertise in threat analysis and mitigation.

   - Develop and document response procedures for identified threats to facilitate rapid and effective incident response.

3. **Threat Intelligence:**

   - Research and analyze threat intelligence feeds, security bulletins, and other sources of information to identify emerging threats and trends.

   - Translate threat intelligence into actionable insights to enhance detection and response capabilities.

4. **Security Tooling and Automation:**

   - Evaluate and implement security tools and technologies to support threat hunting and incident response activities.

   - Develop and refine automated processes for threat detection, analysis, and response to improve efficiency and effectiveness.

5. **Collaboration and Communication:**

   - Work closely with cross-functional teams, including security operations, infrastructure, and application development, to coordinate response efforts and enhance security posture.

   - Communicate findings, recommendations, and remediation strategies to respective owners.

   - Assist third party to conduct threat hunting exercises for each quarter.

Knowledge / Skills