Manager - Endpoint Security Expert

Job Family Descriptor

The leading security organization, Tata Communications Limited, has an immediate job opportunity for Endpoint Security Engineer and the position is required for one of its important customers. The role defines the ability to handle L3 level tickets of Antivirus-Symantec Endpoint Protection, Encryption- Symantec Endpoint Encryption, Server Security-Trend Micro Deep Security Manager: OnPrem, Trend Micro Cloud One - Workload Security, EDR- FireEye CM, HX, HXD, FireEye NX, XDR- Trend Micro Vision One, & Zscaler-Proxy Cloud, this includes troubleshooting of security incidents to controls the impact also new service request from the customer. The roles need ability to work independently while handling multiple client incidents, projects, Service Improvement Plans, Hygiene projects of IMAC & Operation.

Broad outline of the Role

Lead the technical IMAC & Operation deployment, troubleshooting on these products AntivirusSymantec Endpoint Protection, Encryption- Symantec Endpoint Encryption, Server Security-Trend Micro Deep Security Manager: On-Prem, Trend Micro Cloud One - Workload Security, EDR- FireEye CM, HX, HXD, FireEye NX, XDR- Trend Micro Vision One, & Zscaler-Proxy Cloud. • Implement project/change and troubleshoot incidents spanning various Antivirus vendor products involving Antivirus-Symantec Endpoint Protection, Encryption- Symantec Endpoint Encryption, Server Security-Trend Micro Deep Security Manager: On-Prem, Trend Micro Cloud One - Workload Security, EDR- FireEye CM, HX, HXD, FireEye NX, XDR- Trend Micro Vision One, & Zscaler-Proxy Cloud. • Should have experience on the EDR/XDRsolution like FireEye endpoint, CrowdStrike, Carbon Black etc. • Good knowledge of Endpoint Security components.

Purpose - Broad objective of the role

Adherence to ITIL service management framework. • Monitor/manage the customer perimeter security infrastructure as per the Service Level Agreement (SLA) with minimal escalations. • Apply investigation techniques on document root cause and impact of detected computer security incidents. • Performs or assists with IT security assessments or audits of internal and external networks and systems under the direction of the IT Security management. Document findings in written reports with recommendations for remediation. • Assists with the development and documentation of an overall IT Security architecture to assure confidentiality, integrity and availability of company IT assets. • Develops and maintains good communications and working relationships with teams and external clients. • Knowledge on Cyber security incidents and reacting to it in a most optimal and secured way of driving the Mitigation. • Identifying and mitigating the risks in the IT environment we manage. • Providing inputs to the continual service improvements and driving the Service improvement plans and the Hygiene Projects. • Actively giving inputs to Automating various tasks and driving the required projects. • Provide on-call support as per rotation for emergency situations

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

• Bachelor’s Degree in computer science or related IT field. • 9 to 11 years Endpoint security administration, network security administration with security responsibilities. • Possession of recognized industry certification- ITIL, CEH/CISSP/CISA/CISM or Any Endpoint Security Technical certification is an added advantage. • Expert level knowledge in Symantec AV & Encryption, Trend Micro DSM & Cloud One, Zscaler-Proxy, EDR & XDR and other endpoint Security. • Expert or Professional certification in IT security systems administration is desirable (Symantec certified experts, Trend Micro Certified Professional for Deep Security & Cloud one, Certified in FireEye & Zscaler. • Experience in DC & DR with clustering and high availability environment.

Other knowledge/skills

Able to communicate with technical staff/management. • Able to work on flexible 24/7 shifts. • Ability to adapt and follow the processes and guidelines. • Possess an impeccable work ethic and a high degree of integrity. • Continuous learning & flexible approach. • Strong problem solving and situation handling skills

Key Responsibilities

Technical Competencies

Antivirus-Symantec Endpoint Protection, Encryption- Symantec Endpoint Encryption, Server Security-Trend Micro Deep Security Manager: On-Prem, Trend Micro Cloud One - Workload Security, EDR- FireEye CM, HX, HXD, FireEye NX, XDR- Trend Micro Vision One, & Zscaler-Proxy Cloud

Knowledge / Skills