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Product Management Specialist - Product Management - 13001

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Date: 06-Mar-2021

Location: Mumbai, India

Company: Tata Communications

Job Family Descriptor

Responsible for entire product life cycle management - development and management of products as per new product/service requirement and enhancement of existing products and features. Also responsible for augmentation of network capacity to meet growing customer needs, new technology introduction, or increasing operational efficiencies, with the objective of ensuring increase in product and service profitability, revenue and market competitiveness; and developing and delivering effective multi product solutions to meet customer requirements. Drive PandL management through product strategy development and manage a group of products within a technology area across multiple regions. Works with the sales team on market strategy, pricing and positioning of the product. Engage and partner with technology providers to recruit new features or new product. Assess performance of product/service portfolio against annual operating plan and discuss achievement of targets with Sales.

Broad outline of the Role

As a Interaction platform, reporting and analytics specialist

  • Executing the product roadmap for our customer & supplier facing platform.
  • Developing requirements and working closely with cross functional teams to deliver on the same.
  • Benchmarking UI and reporting capability with industry leaders and ensuring consistent portal User Experience.
  • Program management for projects which are running outside of NPI
  • Create a reporting and analytics framework for new / legacy products to come on board
  • Ensure world class UX in terms of Data Visualization for internal & external customer facing reports

You will have support from inside the Product organization to achieve the planned roadmap. You will be fully responsible for interacting with project manager, business analyst, solution architect and development teams to ensure requirements are clearly communicated. You will be responsible for ensuring UATs are conducted as per plan and provide support to project team in case of any slippages


The successful candidate will be a tenacious, ambitious, self-starter with a passion for delivering world-class interaction experience. You will have proven analytical capabilities, strong persuasive writing skills, deep technology understanding, broad business experience and the tenacity to develop ideas independently and thrive in an environment that combines fast pace, new product development.

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

Other knowledge/skills

Key Responsibilities

  • Visualize bigger picture for Unified Interaction Platforms
  • Ensure best in class UI and UX for interaction platforms
  • Create portal roadmap in sync with product roadmaps
  • Create reporting roadmap inline to expectations of management, stake holders, partners and customers
  • Maintain feature backlog along with product teams
  • Create user stories, manage development cycle, support User acceptance testing, System integration testing and Operational readiness testing
  • Understand system integration needs and thrive to deliver generic solutions.
  • Lead interaction with Technical Team – Including helping the technical team make tradeoffs based on customer requirements, QA/testing of the product.

Project management for non NPI release

Technical Competencies

  • Relevant Telecom Experience is must
  • Overall 5+ years of experience in designing user interface, defining the user experience and portal development
  • Design Thinking Course/ Certificate Undertaken
    • Versed with customer ordering lifecycle
  • Thorough knowledge of customer interaction platforms
  • High level understanding of:
    • Development languages such as java,
    • Data Visualization Tools such as Power BI, Tableau, Jasper
    • Database such as SAP HANA, SQL server, sales force etc.
  • Understanding of waterfall, Scrum and SAFE Agile framework of project management

Experience planning/building and executing product roadmaps in an agile environment

Knowledge / Skills

Communication Skills

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