Senior Manager - Central Operations

Broad outline of the Role

Purpose - Broad objective of the role

Guide and monitor Project Managers to implement projects such as Submarine Cable upgrades, MPLS PoPs establishment including Partnership locations, Transit IP Network upgrades, UCC Projects etc., and ensure smooth transition for continuous and smooth delivery of operations

Size and Scope of Role - No. of direct reports

10

Size and Scope of Role - Total team size

5 ( 4+1)

Minimum qualification & experience

BE Electronics and Communication with minimum 12 years of experience in Telecom industry ( project management and on field experience) ; MBA will be added qualification.

Other knowledge/skills

PMP certification (most preferred), Interpersonal skills, analytical skills and communication skills

Key Responsibilities

1) Project Planning Nominate Project Manager on request from Engg/Product ; Initiate Infra feasibility based on requirements from Engg ; Guide the team in preparation of Project Plan , Capex/Opex, Resource Plan ; Discuss and establish timelines of Project with Engg/ Product team for Critical Projects 2) Project Management Nominate /Re confirm Project manager for implementation from one of direct reports. Chair and lead the project Kick off with vendors; Guide team on project planning and timelines adherence. Guide and monitor project delivery status on time, with quality and within project budget - take corrective actions in case of project delay or escalated issues; Liaise with internal stakeholders and clear any bottlenecks ; Establish direct Peer level contact with Key Vendors for project implementation ; Communicate with CSO team ( field operations) on new projects resources and timeline; Participate in Monthly review calls and give status update on projects happening in region; Lead the vendor evaluation as per checklist with team and communicate the score to SCM ; Participate /Lead regular review calls with Vendors, internal stakeholders 3) Financial Management nan 4) Internal Customers Management Periodical Reviews , implementation of suggestions, addressing their concerns 5) Team Development Review regularly team structure and assess talent requirements; Participate in the recruitment and selection process; Conduct goal setting and performance review for the team; Drive team development, engagement and reward initiatives; Coach and mentor team members as required and resolve people issues. 6) Audit and Process Improvement Participate in TL9000 audit and ensure compliance to all items; Take corrective actions to close all items; Participate in TBEM Audit Process improvements to improve Hit Rate , reduce pain areas

Technical Competencies

Knowledge / Skills