Sr Customer Service Executive - (Cloud & Security Customer Service Operations) - B2201_1

Job Family Descriptor

• Sound knowledge and working experience on Firewall (PaloAlto)
• Worked on Palo Alto firewalls like PA-220, PA-500, PA-2020, PA-3020, and PA-3050.
• Assisting in Palo Alto network firewalls in remote locations & datacenter Deployment
• Worked on Cisco SG-300, 2960-X, Catalyst 4500 & C9300 switches.
• Configuring VPLS, VLAN & QOS for Broadband, ONT Device Configuration.
• Manage Entire Network through AMS, PRTG & MRTG for Monitoring Traffic details.
• Assisted in deploying and troubleshooting VPN tunnels. Also managed site-to-site VPN connectivity, its capacity and redundancy.
• Excellent understanding of IP and Network Topologies
• Configured & upgraded the Cisco (2960, 3560) & Juniper (2200) switches with latest versions.
•  Design & Implemented the Riverbed Wan optimizer (CX3070)

Broad outline of the Role

Purpose - Broad objective of the role

Operating Network - Key External

Operating Network - Key Internal

Size and Scope of Role - Financial

Size and Scope of Role - No. of direct reports

Size and Scope of Role - Total team size

Size and Scope of Role - Other size parameters

Minimum qualification & experience

• Graduate with 0-4 years of experience

Other knowledge/skills

Key Responsibilities

Technical Competencies

Knowledge / Skills